Cleaning Jel

📦 Return Eligibility

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

• Product must be unused and in original condition

• Must include original packaging, box, and accessories

• Invoice/Proof of purchase is required

❌ Non-Returnable Items

Returns will NOT be accepted if:

• Product is used, damaged, or scratched by customer

• Missing original packaging or accessories

• Return request is made after 7 days

🔄 Replacement Policy

• If you receive a defective or damaged product, you can request a replacement within 48 hours

• Our team may ask for photo/video proof for verification

💰 Refund Policy

• Once your return is approved and received, refund will be processed within 5–7 business days

• Refund will be issued to:

  • Original payment method, or

  • Store wallet (if applicable)

🚚 Return Shipping

• If product is defective or wrong item received → We bear shipping cost

• If return is due to customer choice → Customer bears shipping charges

📍 Cancellation Policy

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not allowed (only return option available)

📞 Need Help?

For return/refund requests, contact us:

• 📧 Email: support@yadavempire.com

🚚 Shipping & Delivery Policy

📦 Order Processing

• All orders are processed within 24–48 hours

• Orders are shipped on working days (Mon–Sat)

• No dispatch on Sunday & public holidays

🚀 Delivery Time

• Metro Cities: 2–4 working days

• Other Cities/Towns: 3–7 working days

• Remote Areas: 5–9 working days

(Delivery time may vary due to location, weather, or courier delays)

💸 Shipping Charges

• Free Shipping on prepaid orders (if applicable)

• Cash on Delivery (COD): ₹50–₹100 extra (if available)

📍 Order Tracking

• Once your order is shipped, you will receive:

  • Tracking ID via SMS / Email

  • You can track your order anytime

📦 Packaging

• All products are packed with secure and protective packaging

• We ensure damage-free delivery

❗ Delivery Issues

If you face any issue:

• Product not delivered on time

• Damaged package received

• Wrong item delivered

👉 Contact us within 24 hours of delivery

🔄 Failed Delivery

• If delivery fails due to:

  • Wrong address

  • Customer unavailable

    
    

    👉 Re-delivery may be attempted or order may be cancelled

📞 Customer Support

• 📧 Email: support@yadavempire.com